CONTACT US & FAQs
WHERE TO FIND US
1155 Wentzville parkway, suite 101, wentzville, mo 63385CALL US
Our policies-
Your appointments are very important to our entire team at The Color Room, and time slots for appointments are reserved specifically for you. We understand that schedule changes occasionally arise, and we kindly request at least 24 hours' notice for any appointment adjustments or cancellations. All our policies are designed to benefit our valued guests and ensure the highest quality service for both our existing and future clientele.
Please understand that when you forget or cancel your appointment without sufficient notice, we miss the opportunity to fill that time slot. This also prevents clients on our waiting list from receiving the services they need and impacts our team members' schedules.
If you are unable to provide at least 24 hours' notice for any appointment cancellations or rescheduling, we reserve the right to charge the card on file the full amount of the scheduled service(s).
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If for any reason you are not completely satisfied with your product, you may return it for store credit within 7 days of the original purchase date. For safety reasons, we cannot return or exchange any open products, makeup, or tools of any kind.
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At The Color Room, we strive for your complete satisfaction. We take immense pride in the quality of services we provide. If, for any reason, you are not entirely satisfied with your experience, please don't hesitate to let us know. We are committed to resolving any concerns and ensuring your happiness.
Note: There are no refunds on services.
Most asked questions-
For your convenience, we confirm your appointments by text message, or email. You can select the method that works best for you. We respectfully remind you that technology cannot always be relied upon and, therefore, it is best to put your appointments in your calendar at the time you make your reservation.
A reminder text or email is also sent 48 hours prior to your appointment requesting confirmation of your appointment details. After 24 hours , if you’ve not confirmed your appointment , a member of our concierge team will attempt to reach you by phone.
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New TCR Guests: To reserve your appointment, a $50 deposit is required for services exceeding $100. Your appointment will be canceled without a refund if you fail to confirm. We reserve the right to charge your card in full for any late cancellations.
New Color Clients: To ensure your complete satisfaction, we offer a complimentary 15-minute consultation before your color appointment. During this consultation, you'll meet one-on-one with your stylist to discuss your desired color. When scheduling your color appointment, we will allocate the necessary time to achieve your perfect color based on the consultation results.
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To secure your preferred date, we recommend making your reservation one to two weeks in advance for mid-week appointments and three to four weeks in advance for weekend appointments. For group reservations, we recommend booking six to twelve weeks in advance.
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Because we want you and our other guests to feel relaxed, we kindly request that your children do not accompany you to your salon or spa visit unless they are scheduled for a service. Children under 14 years of age will not be allowed in the spa under any circumstances.
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Spa & Skin Services:
Please dress comfortably. It is recommended during a spa treatment that you remove your street clothing, although undergarments may be worn if preferred.Hair Color Services:
While we will take every precaution to protect your clothing during a color service, we ask that you not wear valuable clothing or shoes during your color service. We will also ask that your purse be kept in a protected area within our hair stations.Specialty Styling Service (Upstyle):
Please arrive with clean, dry hair. Please wear a button-down shirt, which will ensure that your hairstyle and/or bridal veil will remain in good form. We also recommend purchasing the styling products utilized by your stylist to maintain your style throughout the day.Eyelash Lift/Tint:
Please be prepared to remove your contact lenses before these services. We know that your lenses are valuable and necessary, so we recommend that you bring your own case or wear your eyeglasses. -
Please don’t hesitate to inform the Concierge Team if you would like to try another expert. We are a team, and our professionals want you to feel comfortable experimenting with our co-workers. Your happiness is our primary goal, and it is our hope that you will try another member of our team before trying another salon or spa.
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